Why should I use a Design Agency?

5th March 2010 by Doug Barber

It’s a good question that a lot of people ask us. In answer to that question we would say that that “effective design is a powerful tool to help increase your sales”.

Good design also builds your brand profile and recognition, and design companies need to understand that clients have to get a return on investment into the design process. By working alongside you and understanding your vision, any operational issues and bringing relevant retail experience to the project, the right design company should aim to develop retail environments that increase your profit.

Its worth observing that most successful brands in the world use design as a tool to build their business and invest heavily in creating the right image.  This often comes at an upfront cost but is worth it in the long run. A solid foundation gives businesses the platform to launch their brand, or revise a brand that is faltering or even needs to go in a new direction to capture an ever-moving customer demographic.

Design Companies have to understand which direction you want to go in as a business before any work is done.  Some of the questions that should be asked at an early stage are as follows:

  • What’s the vision/end game?  (i.e. an independent store, roll out, franchise, a global chain).
  • Is there room for improvement in your current brand recognition, the customer experience and sales and profit?
  • What are the key drivers behind the decisions to alter or develop your brand?
  • Is funding for the project in place? Are leases signed where appropriate?
  • What is the overall budget available?
  • What are the operational issues?
  • What are the brand values… and are these set in place?
  • Who is your customer – demographics, age, opportunity, or who do you want your customer to be?
  • What is the timescale?
  • What are your thoughts on finishes, materials to reflect your brand identity?

Understanding your brand DNA is the key to creating a profitable and sustainable business that works for you.

  • Our methodical BRAND REVIEW approach goes through 12 strategic points to evaluate your current retail offer.
  • The outcome of this generates the brief from which design work can be developed, (or indeed not developed in certain areas to save on costs).

Please get in touch if you’d like to discuss our process in more detail.

Without a doubt, the best retails brands invest in their brand and are continually evolving their product/messaging and environment to keep the customer interested.

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Retail Design Books

5th March 2010 by Doug Barber
1001 Ideas to Create Retail Excitement

1001 Ideas to Create Retail Excitement

Here at Barber Design we like to read. Though time contstraints mean we struggle to read all that we would like.

If you are setting up a retail store or simply need to get create more impact and drive more sales, the retail design books we have highlighted in the right hand column are worth a read for some great ideas.

There are lots more books on Amazon (over 1,500 in a search for ‘retail design‘) but these will get you going.

We will add more soon. And we promise to read more books ourselves so look out for some reviews.

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Superdry Stores

22nd February 2010 by Justin

The Superdry brand was originally started in 2003 by Jamie Dunkerton, owner of the SuperBrands company and the highstreet fashion reseller Cult Clothing.

What began as a niche brand in some trendy London Denim boutiques has mushroomed into one of the most recognisable and sought after brands for the young and trend conscious, battling it out at the top with Jack Wills and All Saints for the ever increasing pound in the pockets of the nation’s youth.

The concept, for those of you who have been living under a rock, is a British take on a Japanese pastiche of American denim. Got that?

The result is block print tee’s, rugged and durable denims and super heavy weight sweatshirts, in a product range that is being added to all the time with luggage, leathers and the lumberjack shirt/sweat bottom combo that no self respecting home counties teen would be seen without.

What is it that has made it so successful? Well, getting the product on trend, good quality and in front of people is the first thing. A bit of luck didn’t go amiss either – David Beckham being pictured first in the now famous Osaka T-shirt, then the Brad leather jacket certainly nudged things in the right direction. See also Jude law, Kate Moss, so on….

For my money though, Superdry is simply a perfect bit of brand design.

Part of their goal is to offer unique twists on classic products, which it does brilliantly with thumb holes in sweatshirts, stitching details in Denim and consistency across product prints and decals.

Another part of the goal is to offer them at realistic prices. This is the key difference. For once a brand not adding a premium to a quality product, but offering 20% better quality at 10% lower price than most competitors. Sure, you’ll find a sweatshirt at the same price, but it will be thin and disappointing. You’ll find a pair of jeans of the same quality, but you’ll pay up to twice as much.

The brand identity design itself is a lesson in clean, clear and concise, combining a Helvetica-like font with the dynamism of Japanese script. Wrapped around a bright orange shopper, there is no other bag to be seen with if stylish quality denim is on your shopping list.

It is when you see the brand on its own turf – in one of its brilliantly designed stores – that you really begin to see the whole picture. The brand, which has a retail store design resource in-house – has expanded rapidly in line with its popularity, and is now opening standalone stores across Europe. In November they opened their first store on Broadway – one of the largest single brand stores on the entire stretch on the famous Manhattan Avenue.

The first thing you notice is the wood. Rough cut oak panels are at the core of the concept, set against brickwork – the perfect symbiosis of Japanese and American industrial aesthetic. Clever lighting features and a stripped back but perfectly finished shell of a building that typifies the brand: an industrial look but done very cleanly, with very neat finish and an eye for details.

Artificial reclaimed fittings are two a penny these days, but where some brands have fallen into a pastiche of themselves, the Superdry retail design subtly incorporates oil splattered gas station signage of a false heritage that would – and doubtlessly does – fool the passing eye.

Fitting room design is a hot topic in retail design these days, and many retailers commit no investment at all to their changing facilities; thereby losing the attention of customers when they are most likely to respond to service, advice and upselling. Whilst simple, the Superdry fitting rooms function well because they are functioning extension of the shopfloor. There is no dusty backroom to explore, just a clean, spacious oak box and camo curtain, opening out into a huge mirror area with lighting design that would make anyone look good.

More and more, this is what customers have come to expect from the retail experience. It simply isn’t enough to have a logo above the door and everything inside painted one colour. The modern consumer buys into the entire experience, and how they identify with a store, how it reflects upon the product and brand they are buying into and perhaps intangibly, how it makes them feel, are now part of the basic requirement for success in retail.

If a store is a home for a brand, I doubt Superdry will be moving any time soon.

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WHOLESOME* Boutique, now open @ 47 Rivington Street, Shoreditch, London!

15th December 2009 by James C

I’ve just been down to see the newly opened (Barber designed) Wholesome* store – and although I may be considered biased – I have to say that the store looks great!

I wish them the best of luck in 2010 and beyond – not that they’ll need luck though. With their drive, positive attitude and a great eye for selecting the right product – the Wholesome* family tree will no doubt firmly establish it’s roots very quickly.

You can find pictures below keep up to date will all things Wholesome* on their blog.

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Marmite – love it or hate it… it’s here to stay!

14th December 2009 by Doug Barber

I popped into the Marmite ‘pop up’ store on Regent Street over the weekend. What a great concept, well executed and thought through. The range of merchandise on display was fantastic and a real endorsement to the brand.

It was pretty busy in there and after a chat with the entrepreneurs behind it (who were busy working the store and shop floor) they said that its success was overwhelming and the interest it had generated was fantastic.

I really loved the ‘try before you buy’ concept upstairs. A small café where toast and Marmite were being lovingly created for all fans of the brand and for some new Marmite virgins to the product. The best idea was a large table where honest feedback was scribbled on the surfaces, legs and even the chairs. Apparently they had gone through at least for or five tables to date!

In these current tough times it was a real inspiration to see some young mavericks taking a brand by its horns and delivering a great visual concept… for no doubt little cost to create a real brand experience.

I do prefer Bovril but might be convinced to change after a great shopping experience… isn’t that what retail is all about in today’s climate?

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